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Policies

COVID-19 Policies and Procedures

IF YOUR PET HAS AN APPOINTMENT WITH US, PLEASE READ THE FOLLOWING:

In order to ensure the safety of staff and clients, we ask that anyone who is ill or has traveled outside of Canada in the 14 days prior to their pet's appointment make alternative arrangements for the pet's transportation to our clinic.

In order for your appointment to go as smoothly as possible, please ensure that your pet is enclosed within a safe carrier/cage and that you have a cell phone with you.

When you arrive at our clinic, please remain in your car and call us from the parking lot (403-240-3577). You will receive instructions from our client care staff on how to proceed. When directed to do so, please open the front door and place your contained pet in the front foyer. Do not wrap the carrier with any towels or blankets. One of our staff members will then retrieve your pet from this space.

Once retrieved, your pet will be taken into the clinic for their appointment. Please remain in your vehicle and in the parking lot during this time. Following your pet's examination, a Veterinarian will then call you to discuss your pet's case.

For the safety of your pet and the comfort of others, please bring your pet in a carrier or an appropriate sized cage. If your pet is being seen for a second opinion or on a referral basis, please have the referring clinic forward the files to our email address. New clients are asked to arrive 10 minutes prior to their scheduled appointment time to allow time for information input at our front desk.

IF YOU NEED TO PICK UP FOOD OR REFILL MEDICATIONS FOR YOUR PET:

Please call us before coming to the clinic to place your order and arrange payment for your item. Once you arrive at the clinic, call us at 403-240-3577 from the parking lot and one of our client care staff will bring your items to you.

Thank you for your patience and understanding.

Appointment Policy

Calgary Avian & Exotic Pet Clinic operates on an appointment basis and we are accepting new patients. We will always do our best to adhere to our appointment times but should an emergency arise, it will be given priority. We appreciate your understanding.

Teaching Policy

Calgary Avian & Exotic Pet Clinic is a proud member of the Distributed Veterinary Learning Community of the University of Calgary Veterinary Medicine. Throughout the year, we will have veterinary students from UCVM, as well as other Veterinary Colleges, on rotation with us. Working with our clients and their pets provides a valuable learning experience for these students, but we will always ask your consent for student observation and participation in every interaction.

Boarding Policy

We offer limited boarding to established clients whose pets are current on their annual health examinations and appropriate laboratory testing. If your pet is boarding with us, please note that space limitations may not permit us to keep your cage with your pet. Please consult with us regarding allowable cage sizes. We require that cages brought in for boarding are clean. Toys, perches, furniture, and any special foods or treats are welcome to make your pet's stay more comfortable.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Debit cards, and cash. We do not accept personal cheques or American Express.

Privacy Policy

Calgary Avian & Exotic Pet Clinic recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who visit our site. We do not collect or give out any information to any third party vendors or internet businesses. Personal or pet information is never given out without the express permission of the owner.

Consent Form Policy

Please review the following statement prior to bringing your pet in for any surgical procedure:

I, the owner or agent of the pet identified above authorize the veterinarians(s) at this practice to proceed with the above medical/diagnostic/surgical plan. While I accept all procedures will be done to the best abilities of the staff at this hospital, I understand that veterinary medicine is not an exact science and that no guarantees or warranties have been made regarding the results that may be achieved.

Further, I understand that estimates vary according to the degree of difficulty in establishing and managing my pet's problem and I agree to the above estimate for service, to pay a deposit on the estimated fees and assume all financial responsibility for the remaining fees, to be paid for by cash, debit, Mastercard, or Visa at the time of discharge

Should unexpected life-saving emergency procedures be necessary and the veterinary staff cannot reach me at he numbers I have provided, the staff does/does not have my permission to provide such measures for which I will be financially responsible up to $ .

My signature (verbal permission to staff) indicates the nature of all services has been described to me to my satisfaction and gives my consent to proceed.